When visitors first arrive, whether it is in a hotel, a restaurant, or any other tourism-related establishment, they will need immediate information – where are the lifts, what time is breakfast, do you offer discounts for families?
As far as possible, have all that information to hand, such as directions to the lift. Try to offer additional snippets about, for example, local tours or attractions or one-off local events. Taxi telephone numbers are always appreciated.
When they leave, advise them on the best route out of town, direct them to the nearest filling station if they need to top up with petrol before heading home. Thank them for coming and make sure you ask them for contact details so you can invite them back.
A simple text or email to thank them for their visit and saying you hope that they will return, is always worthwhile.
Well done! You can now return to the Customer Care course page and take the quiz, before moving on to the next stage.